8/28/2023 0 Comments Amazon yelp customer service![]() ![]() Our legal actions globally are starting to drive results as we have shut down some of the largest global brokers, including Matronex and Climbazon. Within Europe, we are also working with leading consumer protection organizations to identify and sue the worst offenders. In June, we added Nice Discount, Nice Rebate, and 100 Rabatt, which operate across the U.S., the UK, and Germany, respectively. As of the end of May 2023, we have already surpassed that number, taking legal action against 94 bad actors, including fraudsters in the U.S., China, and Europe. Last year, Amazon took legal action against over 90 bad actors around the world who facilitated fake reviews, and we sued more than 10,000 Facebook group administrators that attempted to put fake reviews in our stores in exchange for money or free products. We will continue to take legal action to permanently shut down the fraudsters responsible for facilitating such reviews. We are aggressively fighting review brokers. As this misconduct is often orchestrated outside of Amazon’s store, it can be more challenging to detect, prevent, and enforce these bad actors if we are acting alone. They at times portray themselves as legitimate businesses, with networks of hundreds of employees stationed worldwide to support their fraudulent schemes. ![]() These brokers approach consumers directly through websites, social media channels, and encrypted messaging services, soliciting them to write fake reviews in exchange for money, free products, or other incentives. ![]() As our countermeasures have become more effective, the tactics of fake review brokers have also evolved in an attempt to try to evade detection. In recent years, these fake reviews are primarily being driven by the emergence of an illicit “fake review broker” industry. We will continue to build sophisticated tools that protect customers, our selling partners, and our store from bad actors that attempt to profit by proliferating fake reviews globally. As a result of continued investments, Amazon proactively blocked over 200 million suspected fake reviews from our stores in 2022. We invest significant resources to proactively stop fake reviews: This includes machine learning models that analyze thousands of data points to detect risk, including relations to other accounts, sign-in activity, review history, and other indications of unusual behavior and expert investigators that use sophisticated fraud-detection tools to analyze and prevent fake reviews from ever appearing in our store. For that reason, Amazon welcomes authentic reviews-whether positive or negative-but strictly prohibits fake reviews that intentionally mislead customers by providing information that is not impartial, authentic, or intended for that product or service. Our goal is to ensure that every review in Amazon’s stores is trustworthy and reflects customers’ actual experiences. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |